Help and support

Your pet profiles, entries, and photos are stored only in the app’s private Application Support area on your iPhone or iPad. There are no accounts, sign-in, developer-operated servers, or in-app cloud sync. The developer cannot view your diary.

Your device’s iCloud or computer backup may include app data, depending on iOS or iPadOS policies and your settings.

PetDiary has no built-in sync or diary transfer feature. App data may transfer through iOS or iPadOS device migration or an iCloud or computer backup restore, depending on what the backup contains and your iOS or iPadOS settings.

Check your backup before moving, then verify that your profiles, entries, and photos appear on the new iPhone or iPad before erasing the old one. Reinstalling the app or tapping “Restore purchases” alone does not bring back your diary. The developer has no copy to recover for you.

The advertising SDK is not started during the first three days (72 hours) after installation. After that, banners may appear at the bottom of Home, Album, and Weight if ad removal is not active and the consent status allows them.

The app requests non-personalized ads and does not request App Tracking Transparency (ATT) permission. The advertising SDK may collect information such as IP addresses, identifiers, ad interactions, diagnostics, and performance data. Diary content, including entries and photos, is not sent to it.

Google may show a consent screen in regions such as Europe. When Google UMP requires it, “Ad privacy choices” appears in Settings so you can revisit your choices. Availability depends on your region and consent status.

“Remove ads” is a one-time, non-consumable purchase, rather than a subscription. You can buy it in Settings and review the final price in the App Store purchase sheet before paying. Apple handles payment; the app does not receive your card number or other payment details.

If you already bought it, sign in to the App Store with the Apple Account used for the purchase, then tap “Restore purchases” in PetDiary’s Settings. If restoration fails, check your Apple Account and internet connection and try again. Restoration restores only the ad removal entitlement.

Deleting a pet in its profile editor also deletes all of that pet’s entries and photos stored in the app. Check before confirming: the developer cannot undo the deletion for you.

Deleting the app removes all of its on-device data. Deleting photos in the app does not automatically remove originals from your photo library or copies in existing device backups.

Copies saved in PetDiary contain only the image pixels, with original metadata such as GPS location and camera EXIF removed. Visible details such as faces or addresses remain in the image, and the original photo in your library is unchanged.

The system photo picker imports only the items you choose, so the app does not request full photo-library access. The camera is used only when you tap “Take a photo.” You can change camera permission in iOS or iPadOS Settings.